During our stay, the breakfast staff was unprofessional and disorganized. We felt overlooked and unimportant when we were approached rudely about our late checkout. It was frustrating to be reminded of our checkout status while trying to enjoy our last moments at the hotel. Overall, these experiences really spoiled what should have been a relaxing stay.

Our family with three young children had an unforgettable stay! The staff arranged a fantastic personalized tour to the Totumo Mud Volcano that our kids loved, and the space was perfect for us. The service was as friendly as it gets.

My kids wished there were more activities for them.

would stay here again

The junior suite was amazing with air conditioning and a private bathroom. Loved the spacious sofa bed and TV. Breakfast had fresh fruits, warm croissants, and yummy organic juices. The outdoor swimming pool was a great escape from the heat. The staff was super helpful in arranging bike rentals to explore Cartagena.

The hotel occupies a stunning 18th-century palace, blending colonial elegance with modern updates. My Junior Suite featured high ceilings, period furnishings, and a beautifully renovated bathroom with impressive water pressure, making it a comfort amid historical surroundings.

Prices reflect European standards, making them feel inflated compared to local offerings—something to consider. The restaurant could benefit from incorporating a broader array of local dishes to enhance the dining experience. Additionally, come prepared for mosquitoes if you're staying on the ground floor. this appears common in the area, not just at this hotel.

The large pool was super relaxing, I even enjoyed the rooftop view despite the wind. The beautiful gardens added a magical touch to our stay. I felt pampered and attended to, especially after receiving a welcome foot massage.

Casa Pestagua Relais Chateaux offers an exceptional experience with its attentive staff and charming atmosphere. The breakfast features a diverse spread, including freshly prepared local dishes, served in a beautifully designed courtyard. The tranquil pool area is perfectly maintained, providing an oasis amidst the city noise, and the overall decor adds a touch of elegance to the stay.

Humidity issues in the room need to be addressed.

I enjoyed the elegant decor and the spacious courtyards at Casa Pestagua. The lush gardens created a cozy atmosphere. The staff made me feel like I was staying with friends, remembering my name and being attentive at all times. Breakfast served in the courtyard was a highlight, with a diverse menu and delicious options. The location was fantastic, walking distance to great restaurants and shops. However, I wished for more shaded areas by the pool to fully relax under the sun. Despite that, the tranquility of the pool area was a nice escape from the bustling city. The room was beautifully furnished and clean, and the attention to detail in the amenities made my stay special. It felt luxurious, yet welcoming.

I enjoyed my stay in the Junior Suite. The staff were friendly and attentive. Breakfast was served in a lovely courtyard with diverse options. The location was great, close to shops and restaurants. The atmosphere was charming.

I absolutely adored the elegant decor and spacious courtyards at Casa Pestagua Relais Chateaux. The lush gardens and charming arches created a cozy atmosphere that was not only beautiful but also easily accessible for seniors like myself.

More shaded areas by the pool would be nice.

My stay at Casa Pestagua felt like a journey through history and art. The staff's dedication to service. I appreciated the charming atmosphere, though more shaded areas by the pool would enhance comfort. Highly recommend this gem in Cartagena!

We loved the spacious Junior Suite, the elegant decor, and the incredible breakfast served in a serene courtyard. Just wish there were more shaded areas by the pool!

This place was a well-suited match for a short-term stay in Cartagena with great value for money. The staff, especially Johanne and Orlando, treated us like old friends, making our dining experiences truly enjoyable. Make sure to enjoy at least one meal at the restaurant during your stay.

Stunning rooftop sunset views, but Wi-Fi could be better in the rooms.